Reference

How bt32 Handles Your Personal Data

This Privacy Policy sets out exactly what data bt32 collects when you create an account, make a deposit via UPI or Paytm, or contact our support team —…

Data You ControlSecure StorageUPI & Paytm AwareRight to AccessRight to Delete

Browse lobby Read FAQ

What We Collect and Why We Collect It

bt32 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with bt32, we collect the information you submit — name, email address, mobile number and, where required, identity verification documents. When you complete a deposit through UPI, Paytm or PhonePe, our payment processor receives your transaction reference but bt32 does not

1
store full payment credentials on our servers. We also collect device identifiers, IP addresses and session data to keep your account secure and to detect unusual activity. Access to bt32 and the applicability of this policy depend on local law and are available where local law
2
permits. We do not sell or rent your personal data to third parties for their own marketing.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Protection Team

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

bt32 applies a layered approach to data security — encryption in transit, restricted internal access and regular audits — so the information you share with us stays controlled and purposeful.

Data Encryption in Transit

All data exchanged between your device and bt32 servers travels over TLS encryption. This applies to account login, UPI deposit flows, chat sessions and any document uploads you make during verification.

Cookie Use and Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can adjust cookie preferences in your browser at any time; essential session cookies cannot be disabled without affecting account access.

Account Security Measures

Your bt32 account is protected by password hashing and optional two-factor authentication. Suspicious login attempts from new devices trigger an email alert to the address on your account before access is granted.

Data Retention Periods

We keep account records for as long as your account is active and for a defined period afterwards as required by applicable law. Transaction records relating to UPI, Paytm and PhonePe payments are retained for the period required by financial regulations in the relevant jurisdiction.

Who Sees Your Data

Internal access to personal data is restricted to staff with a specific operational need — support agents, compliance officers and payment reconciliation teams. We do not grant broad access to marketing teams or third-party advertisers.

Requesting Changes to Your Data

You can request a copy of your data, ask us to correct inaccurate records, or ask for deletion of your account data by contacting our privacy desk via email or the in-account form. Requests are handled within 30 days.

Your Privacy Questions, Clearly Answered

Below are the questions we receive most often about data rights, what we collect and how to get in touch. If your question is not covered here, reach out to our privacy desk directly.

We collect your name, email address, mobile number and date of birth at registration. If identity verification is required, we may also request a government-issued ID document. We collect only what is necessary to operate your account securely.

bt32 does not store your full UPI handle credentials or Paytm wallet passwords. Payment references and transaction IDs are recorded for reconciliation and dispute resolution purposes, but sensitive payment credentials remain with the payment processor.

Log into your account and use the Privacy Request form under Account Settings, or email our privacy desk directly. We will confirm receipt within 48 hours and provide your data export within 30 days of the verified request.

Yes. You can submit a deletion request via the in-account form or by emailing our privacy team. Some records may be retained for the period required by applicable law — we will clearly explain any such retention when responding to your request.

We do not sell or rent your data to third parties for marketing. We share data with payment processors like UPI and Paytm partners only to the extent needed to complete transactions, and with compliance bodies only where required by law.

We retain account and transaction records for the period required by applicable financial and regulatory law in the relevant jurisdiction. Once that period expires, data is securely deleted or anonymised so it can no longer be linked to you.

Start by contacting our privacy desk via email or live chat — most concerns are resolved within a few days. If you remain unsatisfied, you may escalate to the relevant data protection authority in your jurisdiction as permitted by local law.

How bt32 Handles Your Personal Data

Reach Our Data Protection Team

How We Protect and Manage Your Data

Data Encryption in Transit

Cookie Use and Controls

Account Security Measures

Data Retention Periods

Who Sees Your Data

Requesting Changes to Your Data

Your Privacy Questions, Clearly Answered

01 What personal data does bt32 collect when I create an account?

02 Does bt32 store my UPI or Paytm payment details?

03 How can I request a copy of the data bt32 holds about me?

04 Can I ask bt32 to delete my personal data?

05 Does bt32 share my data with third parties?

06 How long does bt32 keep my account data after I close my account?

07 Who should I contact if I have a complaint about how my data has been handled?

Related Pages